Shipping policy

LEBANON

All orders in Lebanon are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping charges for your order in Lebanon will be charged 4$.

Need of a last minute gift? We offer fast delivery service within 24 hours inside Beirut only for 6$.

INTERNATIONAL

We deliver your products to Algeria, Australia, Austria, Bahrain, Belgium, Canada, China, Côte d'Ivoire, Croatia, Cyprus, Denmark, Egypt, France, Germany, Greece, Hong Kong, Iceland, India, Iraq, Ireland, Italy, Japan, Jordan, Kuwait, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Tunisia, Turkey, United Arab Emirates, United Kingdom & United States.

Shipping charges for your order will be calculated and displayed at checkout.

We process orders between Monday and Friday. Please note that we don't ship on weekends.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

We cannot guarantee Saturday delivery. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the courier.

Delivery times are based on average estimates provided by the courier and we cannot guarantee these. For international orders, delivery times will depend on how efficient your country’s customs agents are, and can be delayed if there is a backlog at your countries particular postal processing centre - this is outside of our control. If you are experiencing issues with your shipment, please send an email to info@dconcept.me and we will be happy to assist you in any way that we can.

Please also note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

If any issues come up regarding the shipment of your order, please send an email over to info@dconcept.me and we will come back to you as quickly as possible. Once your order has been dispatched, D CONCEPT is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the DHL Express, or your local courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 24 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 2 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

INTERNATIONAL TAXES & DUTIES

International orders (outside of Lebanon) may be subject to VAT, import taxes or other fees which your local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by D CONCEPT, and thus cannot be refunded.

Items sent via DHL Express are unable to be 'returned to sender' and so it is the customers responsibility to understand if there are any local duties, taxes or other fees that would be due on arrival (for international orders). We are unable to provide a refund should the package be refused by the customer on delivery.

RETURNS

By placing an order with D CONCEPT, you are responsible for the cost of return shipping back to us. Please refer to our returns policy for further information on how to return your packages.